CA PRO Corrective
                  Action

...Audit, nonconformance and
corrective action management

Overview

This product provides a practical approach to recording, organizing, reporting
and monitoring the following key elements:
  - Audit scheduling and notification
  - Audit plans, checklists and results
  - Nonconformance or problem details
  - Corrective Action Requests with status log
  - Preventive Action and Verification

The audit and corrective action segments can be used independently or as an
integrated system.

The system is consistent with quality system requirements such as ISO 9000,
QS-9000, TS 16949, CFR part 11 and Six Sigma programs.

Audit Information

The input screen records relevant details associated with the audit.

The type of audit (internal, external etc.) and audit category can be selected
from a pull down list or company specific titles can be set up.

Audit plans, checklists and results that are stored in other applications (word processor, spreadsheet etc.)
can be linked into the audit record.

A number of fields can be user customized to reflect company specific requirements.

Audit Report Options

The records retrieved can be narrowed down by filtering on audit reference, type, category,
audit dates and custom fields. Where applicable, reports can also be sorted on relevant fields.

Audit List

A listing of scheduled audits provides summary information at a glance.

Audit Notification

This is a full page audit notice that can be forwarded to the auditee.

It contains complete details of the planned audit as well space for the auditee to acknowledge
notification receipt.

Audit and Corrective Action Summary

A status summary of corrective action requests associated with each audit is available.

Corrective Action Request Information

The input form records details associated with the corrective action request including the
nonconformance, root cause, corrective action, preventive action and verification.

Several fields can be user customized. For example if the corrective action relates
to a customer complaint, fields can be set up to record customer information.

The intent is to forward this full page form to the person responsible for resolving the
nonconformance. It includes space for the person to enter root cause, corrective and
preventive action, verification, sign off and other details.

Corrective Action Analysis

A graphical representation of corrective action requests is available in the form of Pareto analysis
or a bar chart for a 12 month period.

The vertical and horizontal axis are user selectable. For example the vertical axis can be
count, cost or percentage.

Corrective Action Status Log

A summary listing of corrective action requests is provided. The table includes various dates,
assignments, status and other key elements.

E-Mail Reports

The software provides an option to send a report via e-mail to personnel connected to the
company network.

Password Protection

At the discretion of the user, there are two levels of security offered. A system level controls
access to the software. A supervisor level restricts activities such as saving/deleting.